We aim to provide an excellent service to every client. If something has gone wrong, please tell us. We will listen, look into it properly and do our best to put it right. Making a complaint will never affect the service you receive from us.
The quickest way is our online complaints form. It goes straight to the right person and means nothing is missed.
Make a complaint onlineOther ways to complain
If you can’t use the form, or would rather not, you can also contact us:
- Email: hello@officiumbusinessservices.co.uk, with “Complaint” in the subject line
- Phone: 01942 644864
- Post: Complaints, Officium Business Services Ltd, Top Floor, 108 Bradshawgate, Leigh, WN7 4NP
However you contact us, your complaint is handled in exactly the same way. It helps if you tell us what happened, when, who you dealt with, and what you would like us to do.
What happens next
| What we do | When | |
|---|---|---|
| 1 | We acknowledge your complaint in writing and tell you who is dealing with it | Within 5 working days |
| 2 | We look into it — reviewing your file and correspondence and speaking to the people involved. We may contact you for more information | As soon as possible |
| 3 | We send you a full written response, explaining what we found and what we will do to put things right | Within 8 weeks — if we need longer, we’ll tell you why and when to expect it |
Putting things right may include an apology, correcting work at no charge, a fee reduction or refund, or changing the way we do things.
If you are not satisfied
If you are unhappy with our response, you can ask for your complaint to be reviewed by our Director. If you are still not satisfied after that review, our final response will explain what else you can do, including:
- contacting the professional body of the person concerned;
- for complaints about how we use your personal data, contacting the Information Commissioner’s Office: ico.org.uk, 0303 123 1113.
Your information
We use the information you give us only to deal with your complaint, and keep a record of it in line with our Client Privacy Notice.